Privacy Policy

1. Introduction

Nexus Systems B.V. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials and profile information
• Billing and payment information
• Communication preferences and marketing consent
• Support requests and feedback

2.2 Usage Data

We automatically collect certain information when you use our platform:

• Device information (IP address, browser type, operating system)
• Usage patterns and platform interactions
• Performance metrics and error logs
• Cookies and tracking technologies

2.3 Third-Party Data

When you connect third-party services (such as Shopify stores), we may receive data from those services as permitted by their terms and your consent.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our platform and services
• Account Management: To create and manage your account, process payments, and provide customer support
• Analytics: To analyze usage patterns and improve user experience
• Communication: To send important updates, security alerts, and respond to inquiries
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: To send promotional materials (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist our operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures
• Employee training on data protection

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your data, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

You can manage your cookie preferences through your browser settings at any time.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: